What strikes me the most about Keith is his ability to bring together a detailed understanding of the card business and make it translate into systems, technologies, and processes. He was at the forefront of using analytics to enhance performance in the card business helping to improve areas like risk, fraud, and pricing. What I found to be beneficial in terms of the products are the following: It provides clarity for executives and management on operational performance. It’s common for info to be disconnected, the CX product allows for an accurate and timely access to key data leading to a quick draw on performance decisions. Another is that the tool is effective in helping make informed business decisions. Lastly, provides analysis on the day to day view of how operations are performing as well as information for strategic long term planning.